Frequently Asked Questions

We've tried our best to answer all your questions but if you still can't find the answer you're looking for please don't hesitate to contact us

What is Phonedisposals?

Phonedisposals is a recycling comparison site. We allow you to easily compare and sell your mobile phones for cash. The great thing about recycling is you can get money back for an device and still help the environment at the same time.

Why risk selling your phone elsewhere when their are recyclers ready and waiting to receive your phone, and pay you cash quickly, easily and hassle free.

We have the most recent prices offered by all the major recyclers for a range of gadgets including: mobile phones, tablets, consoles, laptops, cameras and GPS devices.

Can I still sell my phone or gadget if its broken?

Yes! The majority of recyclers still accept phones which are not working.

Using Phonedisposals you can compare 'Non-working' prices from our lineup of trusted recyclers whilst still getting a fantastic deal for your old mobile phone or other unwanted devices you need to recycle. Often people throw broken gadgets such as old broken mobile phones away thinking they cannot be recycled but a broken phone or device doesn't always mean it can't be recycled.

To see if a recycler offers a non-working price for your broken mobile phone or device on our product page you will see the best price offered by each recycler under the column 'Non-working Price' Keep in mind that each recycler have slightly different criteria on how they describe a handset as broken.

If your unsure that your device is broken put your phone or device through as "working" but accept that you may get a lower price if it turns out your phone/device is damaged.

What happens to my SIM card?

Do not send your SIM card when posting your mobile phone or tablet.

The SIM card is yours even after you have sold your mobile phone or tablet and most recyclers WILL NOT return your SIM card.

How will I be paid?

Each phone recycler has their own preferred payment method some of the most common are: Cheque, Bank transfer, Paypal, Postal Order, same day payment and shopping vouchers

To see the payment methods available for each phone recycler go to the product page of the mobile phone or device you are looking to sell and under the column 'Payment methods' we'll show you the payment methods available we'll also show you the payment period as quoted on each of the phone recyclers website so you'll also know when you'll get paid.

How do I sell my phone?

Type in your mobile phone model number. Click on your mobile phone in the results, choose the best deal you prefer click 'Sell now' and follow the phone recyclers instructions.

What is an IMEI number?

IMEI is short for International Mobile Equipment Identity it is a 15 digit unique number that will never change it is given to every single mobile phone and some tablet devices it is usually found printed on the back of your phone under the battery.

On almost all phones and tablets you can type *#06# into your phone or tablets keypad and it will show you the IMEI number

It's also sometimes called the MEID or ESN number.

Android Devices:

1. Tap Settings from the Home screen.

2. Scroll to the bottom and tap About phone.

3. Tap Status.

4. Scroll down and the IMEI number is displayed there.

5. If you still have the box for your phone/tablet the IMEI should be printed on it.

Apple Devices:

1. Tap Settings > General > About.

2. IMEI is engraved on the back case of your device near the bottom<./p>

3. Remove SIM tray the IMEI will be printed on the tray.

4. If you still have the box for your phone/tablet the IMEI should be printed on it.

What do I need to send with my device?

All our phone recyclers require for working and non-working phones is the mobile phone and battery nothing else

For brand new phones they usually require the phone, box and all accessories more information can be found on your chosen recyclers website.

You should remove your SIM card and any phone data before sending your phone/device as it maybe destroyed.

How many phones or devices can I send?

You can send as many phones or devices as you need to when sending more then 10 phones or devices most of our recyclers offer a free courier service which means they will send a courier to your door to collect the devices from you.

Do I pay for postage?

Generally No. Most of our phone recyclers are happy offer free postage and even send you a packaging so you can easily package and send your phone or device to them.

We will show you if the phone recycler offers free packaging or free postage on our product page under the the columns 'Free Postage?' and 'Free Packaging'.

Quick tip - Royal Mail's Freepost service is no longer covered under Royal Mail lost & damaged compensation which covers damages to packages in transit up to £46. To be covered under for this compensation you will need to pay for postage yourself and remember to obtain Certificate of Posting & a receipt of postage (just ask for this when sending your packages)

If you are sending a phone or device worth more then £46 we recommend using Recorded/Signed for post or using Special Delivery which insures your packages up to £500 if they are lost or damaged in transit. You can also track your packages to ensure they have arrived using these services.

My postage bag has not arrived, what should I do?

You should contact the phone recycler where you placed your order and ask them to send another postage bag so you can send your device to them, they should be happy to help.

What happens if my phone or device gets lost in the post?

If your phone or device is worth more then £46 we advise you to send your phone using Special Delivery at the post office which insures it against a loss or damage up to the value of £500. That way if your phone does go missing or is damaged you will be able to claim insurance with Royal Mail.

If your phone is worth less than £46 we advise you to send it through standard post and ensure to pick up a Certificate of Postage from the post office as your phone will then be insured up to a value of £46.

What happens to my phone or device after I sell it?

Most of the phones are sent to developing countries such as India, China or Africa or refurbished and sold in the UK. This is an environmentally friendly method of disposing your old phone or device bu making it possible for reuse by someone else.

If your phone is broken or unable to be resold it is classed as 'Beyond Economical Repair' and disposed of by the phone buyer in an environmentally friendly manner so it does not end up in landfill.

I am not sure what the model of my mobile phone/device is?

Easy, just take the back off your mobile phone/device; the model is usually located under the battery. If you’ve an iPhone it may be on the SIM gate.